This promotion means you won’t pay the usual setup fee of £35. hi I made a order on 06/10:23 was meant to be delivered for the self install kit broadband but still haven’t received it and all the tracking is showing (NaN) not to sure why also when I check appointments it don’t show any I had the contract but not anything else was just wondering if maybe takes longer to deliver? 0. How to set up Fibre Broadband. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Options. ac. To change this setting, follow these steps: Enter the Hub’s IP address 192. QuickStart self-install pack delivery delayed by over 1 month. Virgin media pod is an intelligent #wifi extender. If our technician needs to. in Networking and WiFi Sunday; No Virgin Media Wall socket . The engineer will be working both inside and outside your property. Experienced technicians are available for any non Virgin Media related technical questions. . Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. In this video I will show you how to install the Virgin Med. Virgin Media services are only available in eligible Virgin Media network areas. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. No setup fee is available on all bundles, broadband & phone, and broadband only packages. We would like to show you a description here but the site won’t allow us. At least 30Mbps download speeds in every room or £100 one-off credit. Sorry to hear you have been having issues since your self-installation. Download the free Connect app for iOS devices. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. 0 and phone. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. 0 or 3. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. 1Gb Broadband : Minimum period of 12 months applies. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Virgin Media services are only available in eligible Virgin Media network areas. 8 Virgin Media discount codes for November 2023. Im a new VM customer, and am getting Broadband and phone. TV 360 and home phone not currently available in 2022/23 network expansion areas. 0 and phone. How to set up Virgin TV. 3 weeks ago. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media services are only available in eligible Virgin Media network areas. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). App Store. Broadband, TV and phone; Broadband and phone; Broadband only; Mobile broadband; Business. Ready to kick off? Let's get you set up with QuickStart. M350 – 362Mbps, great for gamers, video streamers and at-home workers. These prices are for new customers only. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. The box and cables may have been removed by the previous occupiers. Skip to main contented. Virgin Media installation times Virgin Media has its own network, but installation times are similar to Openreach network providers, at approximately 14 days for a new customer. Virgin Media Smart Home with Google Nest FAQs. Exclusive student broadband deals with an '. I'm going to be moving to a new flat on Tuesday and went with the Gig1 broadband package. We’ll be in touch within the next 3-5 working days. Virgin Media Ireland Limited, Macken. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. If you in a property that's recently been added to Virgin Media's network we have another video th. . £8p/m extra or included with Gig1 or Volt. The QuickStart pack was supposed to arrive today, however, I have had no update on the order (no dispatch notification or yodel tracking ID). If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. M5 Fibre Broadband: For small households with close to four devices – 54Mbps at £36 monthly. John. 9 months’ discount (£274. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. Manage your installation appointmentMain phone number. This promotion means you won’t pay the usual setup fee of £35. . These prices are for new customers only. These prices are for new customers only. 50 a month. These prices are for new customers only. Virgin Media QuickStart is the free and faster way to. 4 0 0 Charis01 Tuning in 417 Views Message 1 of 8 Flag for a moderator Self install issue on 12-12-2022 21:34 We were eligible for the self install kit. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Excludes broadband faults and broadband network outages. Plug into the wall socket. Remove any unwanted software that may have been installed. If you’ve arranged for a technician to visit but changed your mind and want a QuickStart self-installation pack instead, give us a call on 0345 454 1111*. Sign in . Virgin Media Gig1 is the fastest full fibre service in the UK right now. You call the shots—set up your Internet yourself, safely and conveniently. Engineer installations. Turn on the router, wait for the lights to configure correctly according to the instructions. M350 – 362Mbps, great for gamers, video streamers and at-home workers. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Further exclusions & legal stuff apply. These prices are for new customers only. These prices are for new customers only. I was supposed to receive it on 02/09, but I was sent another email saying that the delivery date has been pushed to 21/09. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. From £ 38 a. TV 360 and home phone not currently available in 2022/23 network expansion areas. Virgin Fibre Areas only. Control your services Got mobile? Keep on top of parental controls, spending caps, roaming, contact details, billing preferences and buy a data add-on in a few taps. Switching to Virgin Media? QuickStart self install; Broadband. 4 At this stage it would be a good idea to install your phone too. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. These prices are for new customers only. My Virgin Media; Sign In; Reset Your Password;. At least 30Mbps download speeds in every room or £100 one-off credit. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Or you may be quicker than average! You won’t be involved the whole time. The cable could be hidden within, or behind, furniture. Options. Virgin Media reserves the right to withdraw this offer at any time. At least 30Mbps download speeds in every room or £100 one-off credit. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 50 a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. Go to Account settings, then Account details b. SHARE. self installation guide how to install broadband quickstart virgin media self install guide replacing a wired or wireless. in QuickStart, set up and connections 22-07-2023If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. To run the scan, simply connect to your Hub. I have been able to access your service on our system and I can see you may be affected by an ongoing SNR outage. Select the option to enable Router Mode. A great internet experience can move you. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 6 days; TalkTalk – 9. Speed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you choose another Netflix plan, you’ll only have. Options on 04-03-2023 22:08 I just took posession of my new house, and need broadband. How can I now get it arranged to have the pack delivered when I'll be at the property. Virgin Media’s WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit – the fastest WiFi guarantee. Technician: No extra cost – If QuickStart’s unavailable. When you place your order, we'll let you know. I’ve tried rebooting,, leaving off for a while etc but no - 5044963No setup fee. A new secure password will be generated for you. uk' email address. 86% network reliability, so the whole household can scroll, meme and stream. Installing your kit yourself. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Go to solution. €45 a month for 12 months, €80 thereafter; for the 1Gb Product we provide greater than ≥900Mbps for >90% of all 1Gb customers @ peak time. QuickStart, set up and connections Self installation Options Self installation Simjim99 Tuning in Options on 03-12-2022 11:05 Hi there, I'm starting the self install of. Manage Your Account. Find the best deal for you with average speeds of up to 1130Mbps. Community; Volt. Eligibility was extended to those receiving support payments in February 2023. 14 minutes ago. Team Spirit contract is separate to your Virgin Media Broadband and/or TV contract and is billed separately. on 05-09-2023 19:05. Account - Cable. on 02-05-2022 12:35. Virgin Media Set-up Fee: There’s an activation fee of £35. I’ve tried rebooting,, leaving off for a while etc but no - 5044963 No setup fee. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. This hole will typically be up to 1cm in diameter and often positioned near your front door. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. TV 360 and home phone not currently available in 2022/23 network expansion areas. Select ‘Customize your bundle’ then under. Thanks for reaching out to us and welcome to the Community Forums. No setup fee is available on all bundles, broadband & phone, and broadband only packages. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. Volt. Further exclusions & legal stuff apply. This promotion means you won’t pay the usual setup fee of £35. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFree Virgin Media Hub 5 Wi-Fi router. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. There is a good chance the self-installation Kit (including any service equipment) was sent out to you ahead of your contact to us advising about the lack of internal socket. One. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. This promotion means you won’t pay the usual setup fee of £35. How to register to use the TV Go app or website. Virgin Media reserves the right to withdraw this offer at any time. You can find out how to do this in the Virgin Mobile's SIM unlock pin section below. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Generally, the process involves the following steps: Check availability: Before placing an order, you should check if Virgin Media's broadband services are available in your area. Hello, I've tried to install my hub 5 and its just flashing red light. I’m just wondering if the self-install kit will be deliv. That is a rooftop aerial outlet for Freeview TV. Apologies for the issues that you have had with your recent installation appointment. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Meanwhile I have not even received my account number to at least sign up and get an update on my order, neither have I received an email from Yodel, I. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Alternatively existing customers can order via Virgin Media agent and self-install via QuickStart. Contact your chosen provider and arrange to have a new line installed. Report the fraudulent caller. Confirm email address. Register today and see the benefits for yourself. We’ll get you set up as one of our approved partners. Hi, My self install pack was due to arrive yesterday but I still haven’t received it. As Ireland’s fastest 5G mobile network, offering 5G in every county, we knew we were in a position to offer Irish customers something amazing where they couldn’t have it before. Compare our best broadband deals in your area in seconds with free set up. As far as UK providers are concerned, Plusnet take the longest time, whereas the wait time for Virgin Media customers is the shortest. TV 360 and home phone not currently available in 2022/23 network expansion areas. However, 30-day rolling contracts come with an upfront fee of £45. While it used to only be available in very few locations, it’s now available across Virgin Media’s entire network. I have just received my new WiFi Hub on the post but I cannot self install it because I do not have a Virgin Media internet socket because I am a new customer. I can only find the TV socket. This promotion means you won’t pay the usual setup fee of £35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Love a bit of DIY and ordered one of our QuickStart packs? It’s winging its way to you and will be with you in next to no time. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. All our deals are unlimited broadband packages - download and stream what you like. Luckily, most newer computers have one already. Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. 18 month minimum term. you take control of your Virgin Media life. 95 to activate each bit of kit. How to set up Digital TV. I did have an email confirming my order has been placed and the pack would arrive yesterday. Pop the telly on: check its set to the correct Input and Virgin TV’s. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. Check Virgin Media availability. 1Gb Broadband & Virgin Media Bigger TV €12 off for 12. I also explained this to the man that came to survey the installation. In most cases, Virgin Media broadband and TV customers can arrange the transfer of their services from their old address to their new address with the minimum fuss. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. 3 To connect via the Ethernet cable, simply plug the cable into your device and to any of the four Ethernet ports on the Virgin Media cable modem. These prices are for new customers only. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 3 days; Sky Broadband – 7. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. This can be changed for a number of reasons, if you. Virgin has a guide for estate builders. on 02-05-2022 12:35. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. 😁 I tried Virgin Customer Services with this but they werent able to answer. in. On the agreed activation date, plug your router into the master phone socket using the cables provided. Entertain me; Broadband Deals. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Broadband; Buy Broadband; Upgrade your existing broadband; Broadband Speed Test; Packages. Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. How to install Virgin Media Broadband? If you’ve received one of our Quickstart kits, you’ll find some simple step-by-step instructions in the pack. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. To do this, you’ll need to wait until you receive your tracking email. Register today and see the benefits for yourself. During a vishing call, you may have asked to download. Learn more. Virgin Fibre Areas only. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. Hey I just got my broadband router delivered but I don’t have a plug anywhere is my home to plug. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Up to 3 WiFi Pods if needed. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. How to set your Streaming TV box. If Virgin Media cabling. M200 Fibre Broadband and Virgin Phone: New customers only. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Within two working days you will receive a Welcome Pack with confirmation of your installation date. Click to confirm. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Back to Shop. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. These prices are for new customers only. Setting Up The Virgin Media Stream When you order the Stream, you can get a Virgin Media O2 engineer to install it for you – but self-installation is relatively easy, even though – curiously – the box. You can also use our Broadband installation guide , or you can check out our information on how to set up Broadband . @RhinoSesame wrote: My PepsiCo. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. These prices are for new customers only. A replacement Hub 3 shows a pulsing white light then settles to a solid red. Smart Home Installation €90. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We’ve also made setting up your broadband easy with our QuickStart self-installation kits. Pay a fee. Can’t get broadband installed. Step 3 - Label the box – a letter came with the. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. And you’ll be glad to know it’s quick and easy to get set up. At a certain stage we are unable to stop a delivery, and you will still need this equipment if any follow up manned-installation is needed to complete installation. Sounds like the has not been activated, try: Equipment activation on 0800 953 9500. Installing and configuring your kitRe: Self Install kit not delivered. 31 Dec. Virgin Media services are only available in eligible Virgin Media network areas. I was unable to do step 1. 1130MBS Fast. Up to 3 WiFi Pods if needed. Virgin Media services are only available in eligible Virgin Media network areas. Pop the telly on: check its set to the correct Input and Virgin TV’s. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Fibre Areas only. Gigabit broadband also paves the way for future technologies and applications such as metaverse-style augmented and virtual. £8 a month add-on or at no. Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Networking and WiFi. Switching to Virgin Media? QuickStart self install; Broadband. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. new. We do broadband. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband setup with the Virgin Media self-install. We have been waiting for a pre-installation of broadband to our house in Brixham, Devon. We'll work with you to put things right and we'll always try to use your feedback to improve things where we can. Excludes broadband faults and broadband network outages. Alternative phone number. How to set up Broadband. #VirginMedia #VirginMediaQuickStart #V. Learn more. Virgin Media installation information is important for new Virgin users or users changing homes. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Broadband, TV and Landline Offers . Use the links below to find out more. There must have been a previous installation or you would not have been offered a self install. Virgin Media services are only available in eligible Virgin Media network areas. What do I. On trying access Virgin email via Virgin Media website - comes up forbidden in Email an hour ago; QuickStart self-install pack delivery delayed by over 1 month in QuickStart, set up and connections 3 hours ago; Virgin media green box in QuickStart, set up and connections 5 hours ago; broadband upgrade in Speed 6 hours agoCan't find Virgin Media socket. Receive your new router in the post. We’ll send you a confirmation email or text if we’ve found your. If you have an other QuickStart installation from Virgin Media,. Automatic compensation under Ofcom rules is £9. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I have just ordered a self-installation kit for my student housing. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The Gig1 broadband service offers average download speeds of 1,130Mbps – that’s 17 times faster than the national average – which enables households to do more online at the same time and on multiple devices. Engineer installations. and TV too…. This promotion means you won’t pay the usual setup fee of £35. * Call costs may vary. When I called to actually get the package and confirm the start date and such things, I was guaranteed that I could just get a quickstart self-install kit, which is great. You can also add WiFi Max to our. Mobile Your Account. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. My Self Install Kit Hasnt Arrived ! i ordered a self install kit on wednesday was told implicitly it was arriving today , its now 17:21 and i have heard nothing , no delivery tracking , no emails after the pre contract emails and order email , i need to know what is happening urgentlyNew Install Assistance. TV box - 15 mins. In this article, we will learn about the different options to install Virgin media's Broadband; self-install kit (Quickstart) or to have your Broadband installed by a technician. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Pretty easy to install your home internet. Virgin Media services are only available in eligible Virgin Media network areas. 4. Then take the very well worn path to Ombudsman Services. No TV. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Using DOCSIS ® 3 technology, our cable’s thicker core and unique design allows us to deliver VIVID speeds of up to 200Mbps. The new fibre phone line is designed to work with the same phones as the old copper line. Alternative phone number. Do: use the Connect app to run a super-intelligent WiFi home scan. . A single-digit number can make getting stuff done online feel like walking slowly uphill, while a high number is like riding a motorbike down a road with no traffic. TV 360 and home phone not currently available in 2022/23 network expansion areas. 0. These prices are for new customers only. Get a £50 voucher with Virgin Media promo codes for broadband and more. That’s the fastest WiFi guarantee of any major provider. smith@hotmail. No setup fee is available on all bundles, broadband & phone, and broadband only packages. BT charges £130 to install a new one, for instance. openreach how to self install your broadband connection uswitch self installation support for internet customers at t official site installing your kit yourself discover virgin mediaVirgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. If a subsequent equipment fault or service issue arises during the self-installation this will constitute a fault, and any credit will be applicable from the point at which the customer attempted to install the service and notified Virgin Media of a total loss of service as per paragraphs 8-17. Gigabit broadband also paves the way for future technologies and applications such as metaverse-style augmented and virtual. Moving home soon? Go through. If things have changed and you need to cancel your installation altogether, you’ll be able to get help with that online, too. Call the pre-installation and delivery team on 0800 052 1734. To do this, simply press and hold the power button until the screen turns on. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. TV 360 and home phone not currently available in 2022/23 network expansion areas. 5G Home Broadband (Self-install and Fixed Wireless Access) We’re really excited to talk to about 5G home broadband. At Virgin Media, our customers come first and we aim to give you the best customer service possible. Hello there. 2 as the wire is already in. These prices are for new customers only. Virgin Media services are only available in. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Upgrading V6 boxes to 360. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoVirgin Media Hub 5 Installation and change Hub 5 WiFi Network Name and change Hub 5 WiFi Password. Virgin Media services are only available in eligible Virgin Media network areas. Just connect your own phone or the phone purchased to the port marked TEL 1. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Vonage 2nd line. Up to 3 WiFi Pods if needed.